CCAS honours DHL as the 'Best Contact Centre of the Year'

DHL has been named the sole winner of the 'Best Contact Centre of the Year' (under 100 seats category) accolade at the inaugural International Contact Centre Awards 2007 ceremony organised by the Contact Centre Association of Singapore (CCAS).

In addition to the top prize, DHL Express Singapore also received gold awards for the best contact centre manager of the year, the best contact centre team leader, the best contact centre professional of the year, plus silver and bronze awards for two of its staff in the best contact centre champion of the year category, a company statement said.

As one of the first point of contact with customers, the DHL Express Singapore Customer Contact Centre is responsible for handling shipping inquires and bookings, tracking and tracing shipments. Its 72 customer contact service officers are said to manage an average of 6,500 inbound calls per day and 35,000 inbound calls per week.

Said DHL Express Singapore manager Alec Ang: "Through our contact centre, we deliver a personable, customer experience that is quick, efficient and reliable. We're pleased to have received so many accolades from such a prestigious body in the industry."